FAQs

We try to include all the information you need on our product pages. However, if its not on there, see below for some other frequently asked questions.

How long will my cheeses last?

Please remember Best Before dates on our cheeses will vary from about a week to ten days on soft cheeses to up to three months on hard cheeses and cheddars so please allow for that when selecting a delivery date. Please be aware that obviously these are fresh cheeses and while some of them will have Best Before dates of over a month, some of the softer cheeses will not have more than two to three weeks life on them. See our guide for more information on Best Before dates:

My order hasn’t turned up, where is it?

We sent all our packs out on a Mon,Tues and Wed so if you have ordered on a Thursday, Friday or over the weekend it will be sent on Mon. We will send you an email when your cheese has been sent out and by which carrier. If there is a tracking number, we will also send that to you. All letterbox gift packs are sent 1st Class Royal Mail the larger packs are sent out next day delivery by DPD

Why have I received a tracking email but no delivery?

If your box has been shipped early it is simply in order to pre-empt how busy the couriers are and to allow for any delays. We want to make sure you get your order as near to the delivery date you’ve requested as possible and to get it there before you need it such as a dinner party or in time for Christmas. Please remember your order is on a ‘Leave Safe’ service which means it doesn’t need a signature so it doesn't matter if you’re not in, it will be left in a safe place or with a neighbour. If your tracking link doesn’t work it is because it hasn’t yet been scanned into the couriers’ depot. Please try later on this evening. Please note all Letterbox packs will fit through a standard UK letterbox

What if I might not be in to receive the order?

Please note all Letterbox packs will fit through a standard UK letterbox. All other packs orders are shipped as ‘Leave Safe’ so the recipient doesn’t need to be in to receive it and the driver will always try to leave it with a neighbour if they don’t feel it can be left in a porch or other protected area.

What will happen to the condition of the cheese if it is delayed?

Your Cheese pack is protected with ice gel packs to keep the air cool and with low ambient temperatures the cheese will not be harmed. If on receipt of your box you are not happy with how it looks or the condition of the cheese inside please let us know immediately by email on help@letterboxcheese.co.uk and we will organise a replacement.

How should I look after the cheese once I receive it?

Refrigerate all cheese on receipt. Some, once cut, will form dry areas where they are exposed to air so for anything cut you can use cling film to wrap it and put it in the fridge. For uncut cheese if it’s not in a fridge it will continue its natural maturing process; for harder cheeses, for example in wax or any other rind, this will continue for months and the cheese will get more mature. For softer cheeses they will get stronger tasting and become softer. If you don’t want them to get any stronger or change at all the best thing to do is to keep them in the fridge or at least a cold part of the house such as a cellar. Don’t forget though to make sure they’re at room temperature before serving to get the maximum flavour.

How far in advance do I need to order?

We cut your cheese 24 hours before it is dispatched so it arrives as fresh as a daisy for you.  We accept orders up until 12 midday the day before although when we’re really rushed off our feet at busy times such as Christmas this may be extended to 48hrs prior to delivery.  If you have a special occasion and are ordering cheese that needs to arrive by a specific date we suggest you order a couple of days in advance of your day. For example if your cheese is needed for a Saturday we suggest you order on a Wednesday or Thursday.

Do you deliver outside of the UK?

No. Sorry, but we pride ourselves on offering the very freshest cheese and unfortunately small pieces of cheese just do not like long distance travel.

Can I add a Gift Message?

Yes! You’ll be given the opportunity during the online ordering process.

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