Delivery & Returns
We take pride in our excellent Cheese delivery service, so whichever Cheese Box you choose, rest assured that it'll be in safe hands. Plus, we include cold gel packs to keep it chilled during delivery.
We dispatch orders on Monday to Thursday. So if you have ordered on a Friday or over the weekend it will be sent on the following Monday. This ensures your cheese parcel doesn't get held up in transit over the weekend. Your cheese will always be chopped and packed on the day of dispatch (and we always use a next day service). This means your cheese is getting to you as fresh as possible.
You don't have to be in to receive your delivery. Our couriers are instructed to leave your Cheese Box in the designated safe place. Our packaging is chilled using special cooling packs, and is then fully insulated using natural and environmentally friendly insulation. This means the cheese can last up to 48 hours out of the fridge...although we recommend refrigerating as soon as you can.
Free UK Delivery
We know nobody likes paying for delivery, that's why we're committed to include free DPD Next Day Delivery with all orders (exclusions apply, see below).
There are a few UK addresses, usually in remote locations, where our delivery carrier charges additional fees to deliver. If you live at one of the following postcodes please allow some extra time for delivery - all orders should arrive within 7 working days of leaving the warehouse, and most arrive in 1–4.
Delivery to the following postcodes - £15.00 Delivery Charge.
Postcodes: AB36, AB37, AB38, AB55, AB56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, FK17, FK18, FK19, FK20, FK21, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, JE1, JE2, JE3, JE4, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3
Dispatch turnaround times:
We aim to dispatch all orders the same day if you place order before 12noon Mon-Thurs. Orders placed after 12noon on these days will sent the following day (excluding Fri). If you place your order after 12noon on a Thurs it will be chopped, packed & dispatched on the following Mon. This ensures your Cheese Box doesn't get held up in transit over the weekend & is as fresh as possible. Your cheese will always be packed on the day of dispatch (and we always use a next day service).
We do give customers the choice of selecting your preferred delivery date.
If you select a delivery date please bear in mind that while we will always ship an order the day before this date. We use a third-party courier and delays can happen. If your order is for an event such as a birthday, a party, or a wedding we would always recommend allowing a day or so leeway, just in case as courier delays can happen.
Please note that certain parts of the British Isles including the Islands and the Scottish Highlands are harder to get to and therefore increase the chance of longer delivery times.
For all subsequent subscription deliveries, the same dispatch rules apply. We will make sure your Cheese Box gets to you within 3-4 working days of the next subscription date. For example, if you place your initial monthly subscription order on 4th March, your next box will be scheduled to be with you on or around the 4th of April, and so on.
We don’t accept returns of cheese, relish & biscuit products, or other perishable goods. We do however accept returns of all other non-perishable products. For more information, visit our terms and conditions page. In the unlikely event that there is a quality concern around your cheese we may ask you to send us some photos to help us better understand the issue.